Kyhorse.com is owned and operated by C&W Western Horse of Cynthiana, KY. C&W Western Horse is a small, family owned leather shop and farm with big ideas. Currently about 75% of our gross sales come from our own hand-made leather halters. We mention this only to explain why we may not maintain a large inventory of every product we offer on our site.

No warranties are either expressed or implied other that what appears specifically in either the description on this web site or on the packaging of the product.

We ship only to the continental United States. Because of our flat rate shipping policy  we will ship your order via the most economical rate for us. This usually means USPS Priority Mail or UPS Ground Service or possibly FedEx ground, but we may bring it to your house if we happen to be driving by. We can ship to Alaska and Hawaii but additional shipping charges will be applied.

Due to the nature of our purchasing processes and our flat rate shipping policy we reserve the right to limit quantities or cancel backorders at our discretion.

We ship as soon as we can. This may sound a little vague but because many of our items are hand made by us or by other craftsmen and we are not a large company our inventory will vary wildly. We try to ship all orders within 7 days. Basically about 1/3 of our orders ship out the same or next day, 1/3 ship out within 2 to 3 days, and the other third generally manages to drag itself onto the UPS truck in about a week. Because we charge a flat rate shipping amount we frequently will hold orders of multiple items until they are complete if it can be done in a timely manner. We generally ship via UPS Ground unless other arrangements are made in advance. We will do our best to inform you if we foresee any delay beyond what has been specified here. If you must receive your order by a certain date please inform us of that at the time of the order.

We accept returns of new defective merchandise. However, since we specialize in hand crafted leather goods certain compromises must be expected. For example: While we feel our leather halters will compare to any made, no leather halter is made to stand up to the force of a 1200 pound horse rearing back against it for more than a few seconds. Leather halters and tack are by definition designed for style, comfort and safety. If upon inspection of your merchandise from us you find a flaw in either materials or design that you feel will compromise the product, you may return the product to us for either a replacement or refund. Whenever a flaw or defect is covered by the original manufacturer's warranty, that warranty supercedes our own return and exchange policies.

Used items that fail may generally be returned for repairs or replacement only if a warranty is provided. The manufacturer's warranty policies must be followed.

All refunds for items ordered online through this site are issued via PayPal. PayPal is our only online credit card processor. Because we use PayPal we never actually take possession of any of your credit card information, however, PayPal DOES credit non-account holders direct to their credit card. Offline (phone) orders are processed by a normal credit card processor so credits are processed direct to the card.

• New items that are returned that are not defective may be subject to a 20% restocking fee at our discretion if a refund is requested. 
• Personalized items are generally not returnable unless stated otherwise in the description. 
• You should always contact us via Email or phone before returning any item for either refund or credit. 
• Shipping fees up to our actual cost are non-refundable unless the item is not as described on our site. 
  
  While the 20% restocking fee may sound high to some people a quick search of our competitors has shown that it is about standard for similar businesses. Because of our flat rate shipping, we sacrifice part of the "profit" on nearly every item we sell from this site when it goes out the door. Very few orders we ship actually cost us $5 or less to ship. This means that when an item is returned we have not only lost the sale and the time and materials used to process the order like other places, but most of the time we have lost actual shipping costs and the restocking fee helps us recoup at least part of this loss.

Our business is located at:
C&W Western Horse
58 Peak Lane
Cynthiana, KY 41031
phone 859-234-9905 or 800-260-0443
store hours: Monday through Thursday 9AM till 5PM EST.

email kyhorse@kyhorse.com