How to Order

To order via the Internet

To order via phone.

To order via mail.

We are currently using PayPal as our only ONLINE credit card processor. We have found PayPal to be extremely convenient and secure for most of our customers and the shopping cart experience is as reliable as any we have found.

If you do not wish to use PayPal we will gladly take your order over the phone - 800-260-0443

You do not have to currently have a PayPal account to pay for your order via PayPal. PayPal allows you to set up your information "on the fly" just like any other shopping cart.

We expect to eventually migrate to another shopping cart system that will integrate with our in-house credit card processing. 

PayPal payments made using an "E-Check" are delayed while the payment clears. PayPal will not allow us to finalize the order until the processing is completed.

If you encounter a problem using PayPal with your credit card, any support for that feature must come from PayPal. The most common problem is a forgotten password. Passwords can be retrieved via Email using this link. Any other problems or questions associated with making a payment via PayPal are generally covered at this link. If for some reason you cannot order using PayPal, you will need to use another of our ordering processes.

We accept credit card orders via the phone.

If you phone us with your order, please be prepared to be patient with us. Our online store is not integrated with our "brick and mortar" establishment. This means that we may have to ask a couple of questions to figure out exactly which headstall you are ordering. Generally, you can tell us the URL (web page address) of the item if there is no item number and we can figure it out pretty quickly though. In addition to the standard credit card information, we will also ask for your Email address and your phone number so that we can easily contact you if we have a problem. This information is kept in-house and confidential.

We will accept C.O.D. orders with a certified check or money order. We were taking personal checks, but let's just say we "learned not to suck eggs" the hard way. Shipping on C.O.D. orders is currently $12.50 (our $5 flat rate plus the $7.50 C.O.D. fee).

Our phone number is 800-260-0443. 

Our shop hours are 9AM to 5PM EST Monday through Thursday. Our Friday hours vary as we frequently close early for weekend activities but we are generally in until at least noon.

You can of course fax your order to us any time. Be sure to include all of your shipping and contact information including a day time phone number and your Email address in case we need to get in touch with you. Your credit card information will be safe as our fax machine in in a private office.

Our fax number is 859-234-6368. Sometimes this phone will be answered by a machine and you may have to manually "start" your fax.

Many of our customers who cannot or do not wish to use their credit cards mail us their order and payment. The simplest way to do this is to use the "shopping cart" on the web site, but instead of checking out, print the shopping cart page and use it as your order form. The shopping cart will give you your order total less shipping. Be sure to add the $5 shipping charge to your payment (personal checks accepted). Also make sure you include all of your shipping and contact information including a day time phone number and your Email address in case we need to get in touch with you. If you wish you can Email us with the items you are ordering via this method which will allow us to have the order ready to ship when your payment arrives.

Mail your orders to
C&W Western Horse
58 Peak Lane
Cynthiana, KY 41031
Make checks payable to "C&W Western Horse".